Browse FAQs

General

How long does it take SARS to approve a tax directive?

Each member has to be dealt with individually by SARS. For the members whose tax affairs are in order, it should not take more than a week, for the others it may take longer.  

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What you need to know about EAC (Effective Annual Cost)

EAC was introduced by ASISA so that customers have one standard with which to measure and compare the total cost of owning and accessing an investment like a retirement annuity

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Why should I invest with an index fund instead of an active fund manager?

Index funds deliver better long-term returns than actively managed funds. In fact, statistics show that only 1 in 5 actively managed funds ever manage to beat the index.

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What is a preservation fund?

A preservation fund is a retirement fund in terms of the Pension Funds Act.

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How long does it take for the fund to pay out the withdrawal benefit?

Provided your tax affairs are in order, and you have submitted all the required documents (such as a copy of your ID, a completed instruction form stating where the money should go, and proof of banking details)...

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