What documents do I need to claim my provident fund?

The documents needed to claim your provident fund depend on whether you're accessing your savings component or your vested component. At 10X, we've streamlined this process to make it as simple as possible.

For Savings Component Withdrawals

If you're a 10X customer with a registered my10X account, you can initiate your savings component withdrawal directly through our online platform. The process is straightforward and usually doesn't require additional documentation if your profile is up to date.

However, there are some important requirements to keep in mind:

• Your SARS tax affairs must be in order
• Your bank account details must be verified and up to date
• Any changes to your personal information must be properly documented

For Vested Component Claims

Accessing your vested component (pre-September 2024 funds) requires more documentation. You'll need to provide:

Identity Verification: A clear copy of your South African ID or valid passport. The document must be current and clearly legible.

Banking Details: Recent bank statement or bank confirmation letter showing:

• Your name as the account holder
• Account number
• Bank name and branch
• Account type
• The bank account must be in your name - we cannot pay into third-party accounts.

Tax Information: Your tax number must be registered and verified with SARS. If you've never registered for tax, we can help guide you through this process.

Reason for Withdrawal: Documentation supporting your withdrawal reason, such as:

• Resignation: Letter from employer
• Retirement: Confirmation of retirement age reached
• Retrenchment: Employer documentation

Additional Considerations

All documents must be clear and recent (usually within the last three months). Poor-quality copies or outdated documents will delay your claim.

If any of your details have changed (like your surname through marriage), you'll need to provide supporting documentation for these changes.

Remember that while accessing your savings component is now more flexible, each withdrawal affects your future retirement income. Our Two-Pot Calculator can help you understand the long-term impact of withdrawals.